Privacy Policy

1. Scope

This Privacy Policy explains how Riley Trade Exchange LLC collects, uses, shares, retains, and protects personal information through Riley Trade Exchange. It applies to contractors, crews, account holders, and visitors who use the service.

2. Information we collect

We collect account and contact information; company or crew profile information; locations and service areas; job details, offers, availability, prices, and connection history; messages; photos; insurance and certification documents; verification decisions; settings; support communications; and technical information such as device, browser, log, security, and usage data.

Payment providers may collect card and billing information when payments are activated. RTE should receive transaction details and payment status, but not full card numbers. Please do not upload sensitive information the service does not request.

3. How we use information

We use information to create and secure accounts, operate profiles and matching, display jobs and offers, enable connections and messages, review submitted credentials, process purchases, provide support, prevent fraud and abuse, enforce marketplace rules, comply with law, maintain business records, and understand and improve the service.

4. How information is shared

Profile, job, availability, offer, rating, and related marketplace information is shared with other users as indicated in the service. Phone numbers, email addresses, and other locked contact details are disclosed to the applicable contractor or crew after an eligible connection. Messages are visible to their participants and may be accessed by RTE for support, safety, security, enforcement, or legal reasons.

We share information with service providers that host data, provide authentication, storage, email, analytics, support, security, and payment processing; with professional advisers; when required by law or necessary to protect rights and safety; and in connection with a merger, financing, acquisition, or sale of business assets. RTE does not sell personal information for money or share it for cross-context behavioral advertising.

5. Verification documents

Insurance and certification documents are stored in restricted systems and used for verification and marketplace-integrity purposes. Other users generally see the resulting status and information intended for the profile, not the uploaded document itself. Authorized administrators and service providers may access documents when necessary to review, secure, or support the service.

6. Retention and account deletion

We retain information while an account is active and as reasonably necessary to provide the service. When you request deletion in Settings, we disable the account and begin deleting or anonymizing personal information that is not needed for legitimate business or legal purposes. We may retain transaction, consent, job, connection, message, safety, fraud-prevention, tax, dispute, backup, and legal records for the period reasonably necessary for those purposes.

Deletion from active systems may take time, and backup copies may remain until they are overwritten under normal retention cycles. Information another user independently received through a valid connection may remain in that user's records.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls for private documents. No internet or storage system can be guaranteed completely secure. Notify rileytradeexchange@gmail.com promptly if you believe an account or document has been accessed improperly.

8. Choices and rights

You can update profile, language, notification, and contact settings in the service. You may request access, correction, or deletion by using Settings or contacting rileytradeexchange@gmail.com. We may need to verify your identity and may retain information where permitted or required by law. Marketing email, if introduced, will include an unsubscribe method; service and security messages may still be sent.

9. Children, changes, and contact

The service is for adults and businesses and is not directed to children under 18. We may update this Policy as the service changes. Material changes will be presented in the service or sent to the account email and will apply from the stated effective date. Privacy questions and requests may be sent to rileytradeexchange@gmail.com.